This Support Policy explains the scope of customer support provided for Success Tools Hub products, downloads, and related services offered by Bell Marketing Solutions. By purchasing or using our products, you agree to the support terms outlined below.
Support Contact
All support requests should be submitted by email to our support team. To help us assist you faster, please include your name, purchase email, product name, and a clear description of the issue.
What Support Includes
We provide reasonable product-related support for eligible customers, which may include:
- Help accessing your purchased product or download.
- Assistance with broken links, missing files, or delivery issues.
- Basic guidance on intended product use and core functionality.
- Clarification regarding included features, files, or bonuses.
- Help identifying whether a technical issue is product-related.
What Support Does Not Include
Unless explicitly stated on the offer page, support does not include:
- Custom development, redesign, or done-for-you implementation.
- Extensive business consulting, strategy sessions, or one-on-one coaching.
- Third-party software troubleshooting unrelated to our product files.
- Custom coding, server configuration, or hosting support.
- Training beyond the materials, instructions, or resources included with the product.
Response Times
We aim to respond to support requests within a reasonable timeframe, typically within 24 to 72 business hours. Response times may vary during weekends, holidays, launches, or periods of high support volume.
Customer Responsibility
To receive effective support, you are responsible for providing accurate purchase details and a clear summary of the issue you are experiencing. If a problem involves screenshots, links, error messages, or steps to reproduce the issue, including those details will help speed up resolution.
Product Access and Compatibility
We support the product as described on the sales page and intended for normal use. We cannot guarantee compatibility with every third-party platform, plugin, browser, device, server setup, or external service unless specifically stated.
Abuse of Support
We reserve the right to limit or refuse support in cases of abusive language, repeated unreasonable demands, fraudulent claims, unauthorized sharing of products, or misuse of the support system.
Updates to This Policy
We may revise this Support Policy from time to time. Any updated version posted on this page will apply to future support interactions and product use unless otherwise required by law.
Contact
If you have questions about this Support Policy, please contact Bell Marketing Solutions at support@bellmarketingsolutions.com.